Question 1

Is a deposit required to reserve a date?

Accepted Answer

Full deposit is required upon reservation to secure date.  We accept all major credit cards, and money orders. Reservation can be paid directly online through our booking site.

Question 2

Do I have to sign a contract or waiver?

Accepted Answer

A waiver must be signed before any equipment is set-up. An adult will have to sign a waiver that indicated you understand the risks of using our inflatable units. We are not responsible for injuries or property damage. You also agree that you are liable for any damage to the units. Adult supervision is mandatory while equipment is in use.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellation Fee:

There is a minimum $50 cancellation fee for any reason, except rain, based on the following:
Cancellation due to rain is based on a 60% chance or higher, forecasted the day before by the local weather station.

You may reschedule your event, at no charge, if equipment is available for substitute date.

Question 4

What should I do to prepare for the arrival of my inflatable unit?

Accepted Answer

Be sure you have a large, clear area that is clear of debris and animal feces. Please do not cut your grass within two days of the unit's arrival. (The grass clippings stick to the vinyl and they're hard to clean off.)

Question 5

Damaged equipment prior to pick up?

Accepted Answer

Damage to equipment, such as silly string or any other products that do not wipe off easily will result in a $100 cleaning fee. Any damage to the unit, such as excessive silly string or actual damage such as a cut in the material will result in total repair cost or unit replacement.

Question 6

Can I move the unit after setup?

Accepted Answer

After the unit is set-up by Bounce Back Backers it is not to be moved under any circumstances.

Question 7

Are you licensed and insured?

Accepted Answer

Yes. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. You will be required to sign a waiver and form that lists specific terms and conditions of the rental.

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